100 Night Comfort Trial Policy

Buying a new bed is not something you do every day and given the long-term investment, we would like to make this process as easy as possible for you. We do need you to give the new mattress sufficient time — most need a couple of weeks to make the transition between the old and the new mattress. Taking your time to make the decision will ensure you make the right decision.

• Mattresses must be used for a consecutive and continuous period of at least 30 nights but no more than 100 nights ("Evaluation period") before an exchange will be considered.
• An approved, waterproof mattress protector must accompany your mattress purchase from Mattress Outlet and be used throughout the Evaluation period.
• Soiled or damaged mattresses will not be considered for exchange.
• Your original, signed tax invoice must be presented should you wish to take advantage of the Comfort Trial offer.
• Exchanges apply to mattresses of the same size which are equal to or higher in value relative to your initial purchase.
• If you exchange your mattress for a higher priced model, the difference is due and payable upon exchange.
• If you exchange your mattress for a lower priced model, the difference is non-refundable.
• A processing fee of R999 is payable should Mattress Outlet agree to the exchange.
• A collection/delivery fee will be charged for the upliftment of the original mattress and delivery of the exchange mattress.
• Bases are specifically excluded from the Comfort Trial offer.
• The Comfort Trial is only valid for one mattress exchange per customer.
• The Comfort Trial offer is not valid on warranty exchanges, custom size, extra length, super king or customised/bespoke/handmade/non-standard mattresses.